This course teaches the importance of customer service standards and their impact on customer´s experience. The course explains what is a good customer service and how it can go from good to great. The key techniques and tools to reduce customer dissatisfaction and stress are also reviewed in this course. At a great level, this course highlights the impact of customer service on your business and developing effective customer service strategies that can support your business goals.
As part of delivering a great customer service, listening and communication skills are also one of the key components of this course. The course also focuses on the necessary skills required for today´s customer service in a digital world.